3999vi Terms & Conditions — Policies Governing Platform Use

General Terms

These Terms & Conditions apply to the 3999vi platform and all its services. 3999vi (referred to herein as "the Platform" or "we") is a provider of online gaming and betting services. These terms have been drawn up in accordance with the applicable laws of Bangladesh.

By using any 3999vi service, you are considered to have fully agreed to these Terms & Conditions. If you do not agree with any of the terms, please refrain from using the platform. 3999vi reserves the right to modify these terms at any time.

• These Terms & Conditions are available in both English and Bengali; in the event of a conflict, the Bengali version shall take precedence.
• 3999vi is an internationally licensed platform.
• All content on the platform is the intellectual property of 3999vi.

Eligibility & Registration

The following eligibility requirements must be met to open an account and use services on 3999vi:

• Users must be 18 years of age or older. 3999vi does not support minors participating in gaming under any circumstances.
• Providing accurate and truthful personal information at registration is mandatory. Accounts found using false information will be terminated.
• Each person may create only one account. If multiple accounts are found belonging to the same individual, all accounts will be closed.
• A valid mobile number and email address are required for registration.
• A copy of your national ID card or passport may be requested for KYC (Know Your Customer) verification.
• Residents of regions prohibited by any government or regulatory authority are not permitted to use 3999vi.

3999vi reserves the right to verify information provided at registration. Accounts may be suspended if verification fails.

Account Security

You are responsible for keeping your 3999vi account secure. Please follow the rules below:

• Always keep your password confidential. Never share it with anyone.
• Transferring or renting your account to another person is strictly prohibited.
• If you suspect unauthorized access to your account, contact 3999vi support immediately.
• 3999vi will not be held liable for losses resulting from unauthorized access if you failed to report it in a timely manner.
• We recommend enabling two-factor authentication (2FA) to keep your account secure.

Deposit Rules

The following rules apply when making a deposit on 3999vi:

• The minimum deposit amount may vary depending on the payment method.
• Deposits must be made from your own account only. Deposits from third-party accounts are not accepted.
• Please use approved payment methods, including Mobile Banking, Nagad, and Rocket.
• Your balance should update instantly once a deposit is confirmed. If there is a delay, please contact support.
• If a deposit fails for any reason, 3999vi is not obligated to refund the amount to your bank account; that responsibility lies with the payment service provider.
• If an illegal or suspicious transaction is detected, 3999vi reserves the right to freeze and investigate it.

Withdrawal Policy

3999vi's withdrawal policy is clear and transparent. See the full details below:

• Your account must have completed KYC verification before a withdrawal can be processed.
• Withdrawals are generally processed using the same method used for the original deposit.
• Each withdrawal request is typically processed within 24 hours.
• Minimum withdrawal amounts and daily limits vary by payment method.
• The applicable wagering requirement must be met before any bonus amount can be withdrawn.
• Suspicious withdrawal requests may be held pending investigation.
• Any applicable taxes or government charges are the responsibility of the user.

Bonus Terms

3999vi offers a variety of bonuses and promotions. Each bonus comes with its own terms:

• Welcome Bonus: New members receive a bonus on their first deposit. A wagering requirement must be met before the bonus can be withdrawn.
• Cashback Bonus: A portion of losses within a given period is returned as cashback. This cannot be withdrawn directly.
• Reload Bonus: Bonus on reload deposits. Separate terms apply.
• Referral Bonus: Refer a friend and earn a bonus. The bonus is activated once your referred friend registers and makes their first deposit.
• Winnings derived from bonus funds are subject to wagering requirements before withdrawal.
• Multiple bonuses cannot be used simultaneously unless explicitly stated in the offer.
• If bonus abuse is detected, the bonus and any associated winnings will be forfeited.
• 3999vi reserves the right to modify, suspend, or cancel any promotion at any time.

Gaming Rules

The following rules must be followed when playing on 3999vi:

• All games are powered by RNG (Random Number Generator) technology, which is fully impartial and independently audited.
• Any dispute regarding a game result must be reported to support within 24 hours.
• In Live Casino games, the dealer's decision is final.
• In Sports Betting, wins and losses are determined based on official results.
• If a game is interrupted due to a technical issue, 3999vi may void the affected bet.
• 3999vi reserves the right to temporarily suspend any game at its discretion.

Prohibited Activities

The following activities are strictly prohibited on the 3999vi platform:

• Using bots, automated software, or any technical means to gain an unfair advantage.
• Using the platform for money laundering or any illegal financial transactions.
• Attempting to hack, phish, or carry out any form of cyber attack on an account.
• Creating multiple accounts to take advantage of bonuses.
• Engaging in fraudulent behavior toward other members.
• Attempting to harm or disrupt the 3999vi system or network in any way.
• Operating an account under a false identity.

Account Closure & Suspension

3999vi may close or suspend accounts under the following circumstances:

• Accounts may be closed without notice in the event of a terms violation.
• If KYC verification fails, the account may be temporarily suspended.
• Accounts inactive for an extended period (over 12 months) may be marked as dormant.
• Accounts will also be closed upon the user's own request.
• Users will be given the opportunity to withdraw any valid balance before account closure; however, this may not apply in cases of terms violations.

Liability Limits

3999vi is not liable for the following:

• Disruptions to your gaming experience caused by internet connectivity issues or device malfunctions.
• Transaction delays may occur due to issues with third-party payment service providers.
• Unexpected technical issues or force majeure events.
• Losses resulting from user negligence or sharing account credentials with others.
• 3999vi is not responsible for any financial losses arising from gaming activity. Play at your own risk.

Terms & Conditions Amendment Policy

3999vi reserves the right to update these Terms & Conditions at any time. When changes are made:

• A notice will be sent to your registered email or mobile number prior to any significant changes.
• The date of any changes will be noted in the "Last Updated" section at the top of this page.
• Continued use of the platform after any changes constitutes acceptance of the updated terms.
• If you do not agree to the updated terms, you may request account closure.

Contact & Dispute Resolution

For any questions or disputes regarding the terms:

• Contact our 24/7 live chat support first. Most issues are resolved there.
• You can also reach us by email: [email protected]
• In the event of a dispute, 3999vi's decision shall be considered final.
• Any legal disputes will be resolved in accordance with applicable international law.